Services
MasterCloseTM
Whether a refinance, collateral switch, or transfer, we’ll deliver a world-class mortgage closing experience—saving your clients up to 50% over a traditional mortgage closing with a lawyer.
- Our customer-first approach—your success is our success; we handle every closing like it’s our own!
- Transparent closing—you’ll be kept in the loop with our milestone emails, and if your client asks for a status, you’ll have that information right at your fingertips.
- Instant access to information available through our portal and our team of Broker Advisors.
- You’ll maintain control from end-to-end, from submission to registration.
Your clients deserve the best when it comes to their mortgage. They’ve selected you as their trusted mortgage broker; we would be honored if you chose us as their trusted service provider. With MasterClose, they’ll benefit from:
Consistent pricing—they’ll never be surprised by a hidden fee.
Up to 50% in savings over a traditional mortgage closing with a lawyer.
In-home or virtual signing*—signing documents at their convenience!
Streamlined closing—they’ll experience a stress-free, easy-to-navigate mortgage closing.
What you see is what you get; nobody enjoys surprises—especially when it comes to their mortgage!
*Subject to provincial requirements, ask your Regional Manager for availability.
Class 1: Intro to MasterClose (getting started)
We’ll start on our assignments (ordering payout statements—if applicable, completing searches, and conducting due diligence) and connect with the lender/borrower if there are any discrepancies.
Class 2: Relationship building
We’ll reach out to the borrower to introduce ourselves and book their signing appointment—we want to find the earliest and best time to meet.
Class 3: Developing and finalizing the package
The signer will receive the signing package from us and get the documents signed.
Class 4: Collaborations
After the signer returns the package,** we’ll request funds from the lender.
Class 5: Final assignments
We’ll fund the mortgage on the closing date and pay out any debts (secured and unsecured).
Graduation
We’ll register the mortgage, and voila! You’ve completed your first masterclass in mortgage closing.
**And we receive any applicable secured payout statements.
Maturity date
Check it, double-check it, and check it again. We don’t want your client paying any additional fees!
Conditions
Complete them as soon as you can. Different lenders have different processes—they might need to be complete before we involve a signer.
Unsecured payouts
Make sure we have any account numbers or recent statements to confirm payment. If we’re missing this information, it could result in a delay.
Special instructions?
Does your client prefer another language? Or, are they going on vacation, and we need to move the signing date? Let us know as soon as you can—we’re happy to accommodate!
Introduce us
We live in a world where nobody wants to answer a call from an unfamiliar number (which we totally get). Let them know we’ll be reaching out to them shortly after we receive the deal from the lender.
Broker Advisors
Reach out to our friendly and knowledgeable Broker Advisors if you have any questions or concerns! Their goal is to help you and your client achieve the best mortgage closing possible.
1. Request for Statement Authorization (RSA) is missing
We’re missing the RSA—make sure you include it with your submission.
2. Name discrepancy on title
There is a name discrepancy on title—nothing is worse than when the ID they provide doesn’t match what’s registered on title. Was Jim registered on title originally, but James is giving you his brand-new passport as his form of ID?
Here’s the next steps in avoiding a defect:
• obtain a copy of the tax bill to verify the customer’s legal name on title, address, and legal description; or
• if a name change is required, please contact us directly.
3. The mortgage on RFI doesn’t appear on title
The Mortgage on RFI (Request for Insurance) doesn’t appear on the title—this happens when we’re told we need to pay out an existing mortgage from another financial institution, but the search reveals no such mortgage. The reverse can also happen when we find a mortgage on title, but it wasn’t revealed on the RFI. This delays funding as we reconcile the differences in what we’ve found in our search vs what has been provided.
4. Payout Statements
We know this isn’t fair because it’s entirely out of your control. We just wanted to give you a heads up that we use the following guidelines for payout statements:
Major financial institutions and monoline lenders: 5-10 business days
Credit unions and private lenders: 3-5 business days
Appraisals Service Team (Brokers)
Toll-free: 1-877-517-2769
Fax: 1-888-821-0654
100-55 Superior Blvd, Mississauga, ON, L5T 2X9
Email: BrokersAppraisals@fnf.ca
Toll-free: 1-888-814-4005
Email: masterclose@fnf.com
Toll-free: 1-866-826-7112
Email: support@fnf.ca
National (all provinces except Quebec)
Rebecca Darcy
Senior Broker Advisor
Tel: 289-562-0088 x24244
Email: rebecca.darcy@fnf.com
Ontario Southwest
James Friesen
Senior Sales Manager, Lending Solutions
Cell: 289-527-6409
Email: jfriesen@fnf.com
Ontario Central North
Brendan Putnam
Regional Manager, Lending Solutions
(GTA West, Northern Ontario)
Cell: 416-459-7114
Email: bputnam@fnf.com
GTA
Courtney Gibson
Regional Manager, Lending Solutions
(GTA East – East of DVP and Durham Region)
Cell: 437-432-7012
Email: courtney.gibson@fnf.com
Ontario East and Atlantic Provinces
Kelly Lambert
Regional Manager, Lending Solutions
Cell: 437-421-7569
Email: kelly.lambert@fnf.com
British Columbia
Eddie Gan
Regional Manager, Lending Solutions
Cell: 236-335-7103
Email: egan@fnf.com
Prairies
Brett Roessel
Regional Manager, Lending Solutions
Cell: 403-462-0050
Email: brett.roessel@fnf.com
Quebec
Frederic Couture
Regional Director (Lending Solutions and Appraisals)
Cell: 438-340-3187
Email: frederic.couture@fnf.com
Ready to get started?
Looking for more information? Contact your Regional Manager today.
Contact us at masterclose@fnf.com (1-888-814-4005)